Right of Withdrawal

Here is a direct translation of this specific clause, preserving your exact HTML bold tags () so you can drop it straight into your code layout: "The user has the right to cancel an order without providing any explanation. This right of withdrawal is established under Article 102 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary statutes.

To cancel an order, you may use the attached form (withdrawal model form) or you can notify us via email at info@customsignslab.com or by post to the address: Avda. de San Rafael 6, portal 12, sótano B, 29631 Benalmádena, Málaga, Spain. If you send us an email or a written communication, please include your order details to help us identify it.

The withdrawal window expires 7 calendar days from the day the customer takes material possession of the goods.

Once the right of withdrawal has been exercised, the user must ship the delivered products back to the address indicated above, bearing all return shipping costs.

Please note that if you choose to return items to us cash-on-delivery (ports debidos), we are authorized to charge you for any incurred expenses.

The right to withdraw from the contract applies exclusively to products returned in the exact same condition they were received. No refund will be granted if the product has been used, is not in its original condition, has suffered damage, or if its protective packaging/seal has been opened or degraded. Please return the item complete with all original outer packaging and tags attached. Do not remove tags or compromise product packaging until you are certain you intend to keep the item.

Following inspection of the returned item, we will notify you regarding your eligibility for a refund. If the return encompasses the full purchase, follows the correct protocol, and items are unused, we will process a refund of the full purchase amount minus shipping fees within 14 days of receiving the canceled order. Any additional shipping charges incurred during the return process will also be deducted from the final refund.

For partial order returns, provided correct procedures are followed and products are unused and pristine within intact packaging, only the value of the returned goods will be refunded; original shipping fees will not be reimbursed.

Personalized and Custom Items

As an explicit exception to the right of withdrawal set forth in Article 102 of Royal Legislative Decree 1/2007, of November 16, NO returns or cancellations will be accepted for personalized and/or custom-made items. Consequently, please double-check the automated confirmation email sent immediately after a successful checkout. If you spot an error, contact us instantly at info@customsignslab.com to halt the workflow. Once payment verification is complete and custom fabrication/production begins, errors made during the checkout process CANNOT be amended or compensated.

Personalized items include all goods manufactured to custom dimensions or tailored/configured according to user specifications (such as specific sizes, custom text, colors, finishes, combinations, or custom files and designs provided by the client), as well as any file received through any channel or uploaded to the website.

Return Process

To request a standard eligible return, you must follow these steps:

Request the Return: Submit a request within 7 calendar days of your delivery date. To do this, you must contact us via email at info@customsignslab.com or through the dedicated form enabled on the website, using the subject line "Return Request" (Solicitud de devolución). In both cases, you must include your order number, a description of the issue, and accompanying photographs.

Ship the Return: Once you have requested the return, our customer support team will evaluate the request and respond regarding whether it is accepted. If approved, they will send you the official return documentation and instructions. You will then have 7 calendar days from receipt of this documentation to ship the merchandise back to us.

Receive Your Refund: Upon receiving the parcel, we will send you a confirmation email, and our technical team will inspect its condition. If the return satisfies compliance criteria, a refund will be issued to your original payment method within a maximum of 14 calendar days.

For expanded details regarding return policies, please review the "Order Cancellation" section within our main "Terms and Conditions of Use" page.